CUSTOMER ACCOUNTS SPECIALIST - INTERNAL ONLY

THE CITY OF SALISBURY
HUMAN RESOURCES DEPARTMENT

P. O. Box 479

Salisbury, NC 28145-0479

EMPLOYMENT OPPORTUNITIES

Customer Accounts Specialist – Internal Only

Your Career, Your Community

As a Customer Accounts Specialist for the City of Salisbury, you can make a difference! The Customer Accounts Specialist ensures

customers receive excellent service by assisting each customer with a “can do attitude “in a changing environment. This position

actively works to resolve customer questions and concerns regarding utility accounts in an efficient, friendly manner; processes accurate

payment processing and performs basic accounting for daily transactions; collects and reconciles accounts, both in person and over the

phone; receives and responds to citizen inquires and complaints via email; and uses problem solving skills to find creative solutions to

customer inquiries while adhering to operating guidelines. The successful candidate will be able to multi-task, prioritize assignments,

and deliver quality customer service in a fast-paced work environment while maintaining a positive, professional demeanor with co-

workers and customers.

Minimum Requirements:

• High School diploma or equivalent; continuous education is a plus

• Considerable knowledge of customer service principles, procedures, and best practices.

• Working knowledge of all municipal services.

• Cashiering and Collections experience utilizing GP with accuracy

• Skill in collaborative conflict resolution and customer service excellence.

• Considerable knowledge of office technology, thorough knowledge of GP software, and the application to billing, collections,

service orders, and accounts maintenance.

• Ability to communicate effectively in oral and written forms with internal customers and the public in a tactful and courteous

manner, some of whom may be difficult or angry.

• Ability to create and maintain effective work relationships with the public, other staff and public officials. Accuracy in the entry

of data and compilation of records and reports.

• Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.

• Experience with trouble shooting billing problems with customers, field staff, business, residential customers and others

• Ability to prepare adjustments for approval based on city ordinance and customer service guidelines, for broken lines, etc.:

maintains updated account notes for impacted locations.

• Computer experience operating specialized cashiering/ billing software – GP, office equipment and software: GIS, Invoice

Cloud, Badger Meter and others.

• The ability to work in a fast-paced high stress environment with a positive, professional demeanor

• Strong interpersonal, verbal, written and telephonic communication skills, with diverse groups of people

• The ability to work independently and driven to be solutions oriented, while maintaining personal accountability, policy

guidelines and teamwork.

• Ability to assist, train and back up other staff as a Utility Customer Service Specialist

Preferred Skills:

• 2-5 years of increasing responsibility in Customer Service

• Bilingual skills are a plus (2.5% increase in pay upon passing bilingual test)

Closing Date: September 17, 2026

Hiring range: $20.41 - $29.19(Depending on experience)

The City of Salisbury prohibits discrimination on the basis of race, color, national origin, sex, veteran status, sexual orientation, religion,

age or disability in employment or the provision of services. The City of Salisbury is a Drug Free Workplace.