Customer Activation Manager

Who you are

• Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization
• Own the Outcome. You take full accountability for your book of business — customers live, spending, and thriving
• Put Customers First. You care deeply about delivering value that lasts beyond go-live
• Move Fast with Intention. You bring urgency, clarity, and structure to every engagement
• Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards
• Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success
• 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech
• Proven experience driving commercial or consumption-based activation metrics — not just process completion
• Strong technical aptitude with integrations, payment workflows, and APIs
• Demonstrated ability to connect product adoption to measurable business outcomes
• Excellent communication and project management skills — you bring clarity, influence, and urgency
• Comfortable operating in fast-changing, high-growth environments where priorities evolve quickly
• You're bilingual. You're fluent in both French and English — written and spoken — and can move effortlessly between the two with customers and colleagues across Canada
• Experience in consumption-based business models, finance or payments, or revenue-driven customer success
• Finance experience (either in fintech or experience in financial operations/accounting)

What the job involves

• Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers
• Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast
• You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations
• You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float
• This is a high-ownership, high-visibility role at the intersection of sales and customer success
• If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you
• Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days
• Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success
• Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact
• Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones
• Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey
• Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale

Benefits

• Competitive coverage of medical, dental and vision insurance for employees
• Education & learning stipend for personal growth and development
• Flexible vacation time
• Work from home stipend to help you succeed in a remote environment