Customer Administration

Working for a FMCG business based in Melbourne CBD, we are looking for an experienced administrator, sales administrator or customer service/admin candidate for a contract role with a view to permanency.

The organisation has a strong focus on exceptional customer service, dealing with external customers on a regular basis.

This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.

The role:

• Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
• Managing business enquiries, and communication from customers
• Using initiative to get the job done
• Ensuring accurate data entry of orders requests into the bespoke CRM
• Communicating with external customers around orders, delays, payment methods
• Managing conflicting priorities
• Using initiative to find solutions to any better ways of working

The successful candidate will:

• Have 2-3 years experience in an Administration focussed role which also had customer service elements
• Have excellent communication skills and a good phone manner
• Has intermediate skills in Excel
• Have experience using CRMs for data entry and any order request data entry would be a bonus
• Be friendly and easily able to build rapport over the phone and email
• Be hardworking and have high work ethic
• Be highly organised and able to work in less structured environments
• Show initiative and motivation and be a team player at all times

On offer:

• This role is on a 3 month contract basis with a view to permanency
• Working from home 1-2 days per week after training
• Melbourne CBD location, close to public transport
• Must be immediately available or have up to 1 week notice

If this role sounds of interest, please apply here today as we will be reviewing applications daily.