Customer Administration Officer

I.JOB TITLE: Customer Administration Officer

LOCATION: Cebu City

WORK ARRANGEMENT: Office-based

SHIFT: 6:30am to 3:30pm

II.               COMPANY DESCRIPTION

About BSA Solutions

Come be a part of BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

III.              WHAT DO WE OFFER

·        Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.

·        Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.

·        Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.

·        Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.

IV.             JOB SUMMARY

The Customer Administration Officer is responsible for delivering accurate and timely customer administration, with a primary focus on processing customer web orders and supporting the customer onboarding function. The role ensures customer information is maintained accurately, orders are processed efficiently, and administrative support is provided to the Customer Service Manager and Customer Onboarding Clerk

WHAT YOU’LL DO

• Processing customer web orders.

• Creating and maintaining customer accounts.

• Assisting with customer onboarding.

• Maintaining customer records.

• Supporting internal teams with customer-related administration.

• Ensuring customer information is accurate and up to date

• Process and accept customer web orders in a timely and accurate manner.

• Review web orders for accuracy and resolve exceptions where required.

• Support new customer account creation and onboarding activities.

• Assist with account maintenance, including updates to customer information.

• Ensure customer records are complete and maintained in accordance with company procedures.

• Provide administrative support to the Customer Service Manager and Customer Onboarding Clerk during peak periods.

• Liaise with internal departments as required

REQUIREMENTS

• 1-2 years of Customer Service Experience.
• Accounts exposure
• Strong command of written and spoken English
• High attention to detail
• Order processing experience
• Ability to work independently

Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.

Take the next step in your career and apply now to join our world-class team!