Customer Administrator

Job title: Customer Administrator

Location: London

Salary: £32,000

Type: Permanent, full time

A well established operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.

It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.

Key responsibilities

• Handle incoming enquiries across the portfolio, taking ownership through to resolution
• Manage new tenancy administration from application to move-in — qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information
• Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans
• Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready
• Process payments, raise charges, account amendments and rent splits
• Administer Direct Debit instructions and issue tenant statements
• Register, release and deregister tenancy deposits
• Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance
• Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required
• Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation
• Identify opportunities to improve processes and ways of working

Essential experience

• Previous experience in Build to Rent, residential lettings or residential property administration
• Strong track record of delivering high-quality customer service in a fast-paced environment
• Experience managing the end-to-end tenancy administration process, including residential contracts
• Experience using tenancy referencing platforms
• Good understanding of Right to Rent requirements
• Good working knowledge of Microsoft Office

Desirable

• Experience using a property management system such as Yardi, MRI or similar
• CRM experience
• Knowledge of tenancy deposit administration
• Experience supporting arrears or debt management processes
• Knowledge of current residential lettings legislation

Skills

Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.