Customer Advisor

Part-time Customer Advisor – The Pines Branch

• Location: The Pines Branch, with occasional support at Kingscliff Branch as needed
• Employment: Permanent, part-time position
• Hours: Part-time hours, with working pattern to be discussed
• Remuneration: $32.50 per hour, plus leave loading and superannuation

Regional Australia Bank and Summerland Bank have recently come together, bringing two customer-owned banks with strong regional and community connections into one organisation. At The Pines, where many customers know and value the Summerland name, this role is about continuing that local, relationship-based service while being part of the broader Regional Australia Bank team.

This role is ideal for someone who enjoys helping people, building relationships and being part of a supportive branch team.

The position will suit someone seeking regular part-time work, with the final pattern of hours discussed as part of the recruitment process. We’re open to considering different part-time arrangements and ask applicants to let us know their preferred days and hours when applying. Some flexibility in availability will be important to help us meet branch and customer needs, including occasional support at our Kingscliff Branch when required.

The Opportunity

As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs.

You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

What You’ll Bring

You don’t need previous banking experience, but you will bring:

• A genuine customer service focus and a warm, professional approach.
• Strong communication skills and the ability to build positive relationships.
• Good attention to detail and confidence following procedures.
• Integrity, reliability and respect for confidential information.
• A willingness to learn new systems, products and processes.
• Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.

Why Join Us?

Regional Australia Bank offers meaningful work, supportive teams and the opportunity to build a career with a growing regional mutual bank.

We offer:

• $32.50 per hour, plus leave loading and superannuation.
• A permanent part-time opportunity, with regular hours to be agreed.
• Additional leave benefits, including birthday leave.
• Paid parental leave for eligible employees.
• Wellbeing initiatives and employee support programs.
• Training and development to support your growth in banking.
• A chance to make a difference for customers and communities across the Northern Rivers.

Most importantly, you’ll join an organisation where relationships matter, communities come first, and great customer service is at the heart of what we do.

Interested?

If you enjoy helping people and want to be part of a local branch team that supports its customers and community, we’d love to hear from you. Apply via Regional Australia Bank's careers page. https://www.regionalaustraliabank.com.au/about-us/careers-and-available-positions.

Want to know more? Contact Belinda Gaunt, Area Sales Manager, on M: [0482 167 813](tel:0482 167 813).

To be considered for this role, applicants must have full working rights in Australia.

Applications close: Sunday 23 August 2026

Applications will be reviewed throughout the advertising period.