Customer Advisor

Job Summary

We are seeking a customer-focused and organized Automotive Service Advisor to join our team. As the primary point of contact between customers and the service department, you'll be responsible for creating a positive service experience from drop-off to pick-up. The ideal candidate has strong communication skills, automotive knowledge, and a passion for delivering excellent customer service..

Responsibilities

• Greet customers and listen to their vehicle concerns in a professional and friendly manner.

Must-Know Items:

• Strong understanding of automotive systems and common service needs.
• Ability to translate technical information into simple, clear language for customers.
• Experience using repair order systems (RO Writer & DVI inspections.) is a plus.
• Knowledge of warranty and service contract guidelines is a plus.

Requirements:

• 2+ years of experience in a customer service role (automotive preferred).
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent; additional automotive or business training is a plus.
• Write up repair orders and accurately document customer requests and technician recommendations.
• Provide cost estimates, explain services, and obtain customer approvals.
• Coordinate with technicians to communicate repair status and timelines.
• Keep customers informed throughout the repair process and ensure satisfaction at delivery.
• Sell preventative maintenance and service packages where appropriate.
• Manage service appointment scheduling and workflow.

Join us to be part of a vibrant team dedicated to delivering outstanding automotive care while advancing your career in a supportive environment. Your mechanical knowledge combined with your passion for customer service will make a real difference every day!

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person