Customer Advisor Specialist with German

Job Title Customer Advisor Specialist with German

Job Description Apply with Concentrix!

We are growing! Our client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team!

Feeling excited? Apply and become our new team member!

Your Typical Day As a Customer Advisor Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail, and social media.

Typical cases would include delivery issues, questions about product and content, reimbursement and refund, and payment methods.

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

What You Need To Have Is

• Excellent communication skills
• Fluency in German, both written and verbal
• Advanced knowledge of English, both written and verbal
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

What Can You Expect From Us

• Full-time role with standard working hours Monday – Friday from 10:00-19:00
• Competitive salary at the amount of 1840.65 EUR with monthly performance-based bonuses
• Experience Work-Life Balance with our hybrid opportunity.
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

External Referral Program - Bulgaria

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment. Concentrix Bulgaria is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.