Customer Advisor Workfront

Customer Advisor – Workfront

Job Description

Duties

Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.

Skills

What you'll need to succeed:

5+ years of pre-sales/or consulting experience with a cloud-based software solution

5+ years in business management, software sales, or professional consulting

Must have experience with Adobe Workfront

Demonstrated ability in client-facing integration and/or implementation work (integration, software development, networking, operations, etc.)

Experience working with CRM applications such as Salesforce.com and Microsoft Dynamics

Problem solver with an understanding of data warehouses and attention for data to measure results

Experience with data schemas and the ability to discern relationships between data sources

Excellent client and project management skills, strong written and verbal communications, executive level presence

Deep understanding of APIs and Fusion.

Understanding of and experience with agile workflows. Jira experience is a plus.

Experience in integrating Workfront with 3rd party platforms such as CRM, Finance Systems, DAM, Creative Cloud, Timesheets, Event Platforms, etc.

Manage and monitor API integration between Workfront and other systems, including issue resolution, system updates, quality assurance, version control, service outage management, and bug fixes.

Strong understanding of Enterprise work management to produce on a vision and concepts

Able to explain and present concepts to technical and non-technical audiences alike, including high-level decision-makers.

Experience in the marketing a plus

Education

BS or MS in Computer Science or equivalent experience with 5+ years of working experience in the technology, IT Operations, or project management sectors is a plus.