Customer AI Engineer

Engagement Details:

• Engagement: Direct independent contractor
• Work setup: On-site in Amman, Jordan, six working days per week with one day off
• Compensation: JOD 1,800 to 2,800 gross base per month
• Benefits: Highest-tier GIG health insurance after probation and standard paid leave in Jordan

About the Role:

Our client, a YC-backed AI startup, is hiring a Customer AI Engineer to serve as the direct technical bridge between enterprise customers and the product. This is a hands-on engineering role with heavy customer exposure.

Key Responsibilities:

• Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end-to-end
• Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others
• Debug & Troubleshoot: Diagnose and resolve complex issues in live customer environments
• Ship Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase
• Collaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritize what the team builds next
• Develop Platform Expertise: Build deep knowledge of the AI agents and prompt engineering to effectively advise customers on optimizing their support operations
• Document & Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources

Requirements:

• 2-3+ years of strong software engineering experience with Node.js and TypeScript, writing and shipping production code
• Hands-on experience with AI agents and prompt engineering (core to the role)
• Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environment
• Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
• English fluency and strong written and spoken communication are non-negotiable, including clear writing and confident speaking on video calls with enterprise stakeholders
• Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done
• Able to work with customers across US, EU, MENA and GCC time zones

Final engagement is conditional on an acceptable criminal-record check, including a certificate of non-conviction or equivalent, completed with the candidate's consent and in accordance with applicable law.