Customer and Admin Support

About the Role

As a Customer & Admin Support, you will serve as the first point of contact for customers while providing essential administrative support to ensure smooth daily operations.

This role requires strong communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

1. Handle inbound and outbound customer calls professionally
2. Respond to customer inquiries through phone, email, and other communication channels
3. Provide accurate information and resolve customer concerns promptly
4. Perform administrative and clerical tasks to support daily operations
5. Manage emails, records, reports, and other documentation
6. Maintain accurate customer and company records
7. Coordinate with internal teams to ensure timely resolution of customer concerns
8. Complete documentation and follow-up tasks with a high level of accuracy
9. Perform other administrative duties as assigned

Qualifications

Non-Negotiable Qualifications

• Bachelor's degree in any field

• Previous customer service or call center experience

• Excellent verbal and written English communication skills

• Strong attention to detail to ensure accurate documentation and follow-up

• Proficient in Google Workspace (Google Sheets, Docs, Gmail, Drive)

• Strong organizational and time management skills

• Comfortable handling customer inquiries and administrative tasks

• Willing to work onsite

Bonus Qualifications

• Experience handling email, chat, and phone support
• Experience supporting customers in retail, e-commerce, or SaaS environments