Customer & admin support coordinator

About the role

DOCTOR SHAMMI is looking for a Customer & Admin Support Coordinator to join our team. This is a hands-on role for someone who genuinely loves people, organisation and getting the details right. You'll help coordinate the day-to-day operations of our administration team who comprise 3 members.

Key responsibilities

• Booking, rescheduling and cancelling appointments
• Processing sales and payments
• Rebooking clients and supporting client retention
• Responding to client enquiries across phone and email
• Returning missed calls promptly
• Providing general client support and information
• Sending medical certificates and other relevant documentation
• Responding to client concerns and complaints with warmth, professionalism and sound judgement
• Welcoming and assisting clients throughout their visit
• Maintaining retail displays and keeping shelves stocked
• Ensuring the clinic is clean, organised and presented to a high standard
• Managing the administration team rosters
• Coordinating three other administration team members
• Helping allocate daily priorities and responsibilities subject to clinic needs
• Monitoring workflow and ensuring important tasks are completed

About you

• Genuinely enjoys administration and takes pride in being organised
• Has exceptional attention to detail
• Loves helping people and naturally provides warm, thoughtful service
• Is confident communicating with clients in person, over the phone and in writing
• Is highly organised and capable of managing competing priorities
• Takes initiative rather than waiting to be told what needs to be done
• Has excellent personal presentation and grooming
• Is calm, professional and composed when dealing with challenging situations
• Enjoys working as part of a team and helping others perform at their best
• Is reliable, accountable and takes ownership of their responsibilities

About us

DOCTOR SHAMMI is a leading dermatology and aesthetic clinic in Melbourne and Sydney, founded by Dr Shammi Theesan. We combine medical dermatology, advanced laser technology, hair loss medicine and aesthetic treatments with a strong focus on personalised care and exceptional client experience. Our approach sits at the intersection of clinical expertise, technology and premium service.