Customer & Administrative Support

About Us

At Replica Furniture, we supply high-quality, designer furniture to homes and businesses across Australia. We pride ourselves on exceptional service, extensive Brisbane-based stock, and a fantastic, close-knit team environment.

The Role

We are looking for an experienced, highly capable professional to join our fun and welcoming team. If you are a skilled administrator, a highly organized office professional, or an experienced candidate who loves design and is seeking a stable role, this is for you. We highly value life experience and a confident, assured approach to managing customer interactions.

What You Will Do

• Front-of-House: Warmly greet showroom visitors and confidently manage incoming phone calls from both retail and commercial clients.
• Administration & Logistics: Generate commercial invoices, process payments, and liaise with our warehouse and customers to coordinate time-sensitive deliveries.
• Customer Care: Handle post-sale inquiries with a warm, assured, and solutions-focused approach.
• Showroom Upkeep: Help maintain a beautiful, tidy showroom space (this is a hands-on role requiring the safe handling of occasional furniture pieces).

About You

• Experienced: You have a strong administrative or office management background and know how to take charge of your domain.
• Confident Communicator: You handle people effortlessly and speak with friendly assurance.
• Design Lover: You have a genuine appreciation for beautiful furniture and interiors.
• Adaptable & Tech-Savvy: You transition seamlessly from face-to-face service to computer-based back-office tasks.

Hours & Perks

• Base Schedule: Mondays (9:00 AM – 5:00 PM) and every second Saturday (9:00 AM – 4:00 PM). We anticipate additional regular days will become available early next year, offering the right candidate the opportunity to grow their role with us, should they wish to.
• Required Flexibility: In addition to your core days, you must be open to picking up extra shifts to cover staff annual leave and peak periods, as arranged by mutual agreement.
• Work-Life Balance: We offer consistent family-friendly hours to support a healthy lifestyle.
• Great Environment: Enjoy a fun workplace with a great team and generous employee discounts.

How to Apply

Please submit your resume and a short cover letter. When getting in touch, tell us a bit about your administrative background and why this flexible, multifaceted role appeals to you.