Customer and Administrative Support

At Magic Memories, We Make People Smile.

That's because Magic Memories is a global market leader in tourism photography on a mission to capture and share memories. We take and sell photographs at tourism attractions in more than 10 countries and over 180 attractions including aquariums, observation wheels, zoos, theme parks and more; if it's a fantastic attraction with a story to tell, we're there!

Based in beautiful Queenstown, and offering a flexible working environment, we are looking for a part-time (24 hours/week) customer and administration focused star to support our global business.

This role will initially offer full-time hours (30 hours/week) until January 2027, as a training period and supporting our peak season at the start of the new year. With the opportunity for up to 40 hours during busy periods.

In this position, you will be one of the primary point of contact agents for customers, providing support and resolving inquiries. Additionally, you’ll provide administrative support for the commercial operations team including for supply chain, point of sale systems, and office functions as required.

Your duties will include:

• Follow up on enquiries from customers, clients and for general assistance
• Investigate all customer issues, products and technical problems
• Support the Customer Service Team to achieve daily/weekly case quotas
• Ensure accurate recording of any communication with customers in our systems
• Reporting any recurring issues to the Customer Service Manager
• Assist onsite teams with first-level assistance if further technical support is not required
• Investigate customer product orders through relevant vendor systems
• Providing administrative support to our supply chain, point-of-sale system, and office as required.

The successful candidate will ideally possess the following:

• Be proactive, understanding and solutions focused
• Ability to build rapport & empathy through written and verbal communications
• To enjoy ‘making people smile’
• Previous experience in a Customer Service role
• Attention to detail and ability to multi-task, prioritize, and manage time effectively
• Strong communication skills to handle a range of issues for internal and external stakeholders
• A self-starter who can work under pressure efficiently
• Proven experience using a software package (such as Salesforce/Lightning Force) that effectively captures customer enquiry information
• Ability to speak multiple languages would be an asset

Apply Today

If you think you have what it takes to excel in this role, apply today!

You must have the right to work in New Zealand to be considered.