Customer & AML Operations Administrator

About the Client

This fast-growing, 100% Kiwi-owned financial services platform is on a mission to empower everyday investors. Driven by transparency, low fees, and modern digital tools, they help thousands of everyday people build long-term wealth through smarter savings, index funds, and KiwiSaver options. They combine local expertise with a fresh, customer-first mindset to make investing accessible, straightforward, and rewarding for everyone.

Duties and Responsibilities

• Keep Systems & Records Sharp: Maintain accurate internal databases so customer records, transactions, and daily workflows remain seamless.
• Facilitate Investor Onboarding: Assist with the seamless onboarding of new clients, including the administration of specialized accounts, such as those established for minors.
• Keep Security & Compliance Seamless: Manage day-to-day AML-CFT checks, handle unmatched deposits, conduct PEP reviews, and flag any unique exceptions to your Team Leader.
• Manage KiwiSaver Transfers: Process incoming and outgoing transfers efficiently within standard regulatory timeframes.
• Handle Withdrawals Responsively: Guide KiwiSaver withdrawal requests safely through all necessary compliance checks.
• Deliver Timely Reporting: Ensure all operational, AML-CFT, and KiwiSaver documentation is completed accurately and right on schedule.

Qualifications

• 2 to 3 years of hands-on experience in the financial services industry, ideally within operations, administration, or compliance roles.
• Practical experience navigating AML-CFT procedures and regulatory frameworks in a financial setting.
• Exceptional organizational skills with a natural knack for keeping accurate, clean records.
• You don't just notice issues—you enjoy figuring out how to fix them efficiently.
• Strong work ethic, self-motivation, and the initiative to take ownership of your tasks.

Work Arrangement:

Onsite | Monday - Friday | 6:00 AM - 3:00 PM

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.