Customer & Application Support Executive - US Operations.

Job Summary

BrightUI Technologies is looking for an Application Support Executive to support users of a US-based software application. This role primarily involves receiving a relatively low volume of support calls, understanding user issues, providing basic application assistance, documenting requests, and escalating technical issues to the appropriate engineering/support team.

Responsibilities

• Attend incoming customer/application support calls in English.
• Understand and document the users issue clearly.
• Provide basic guidance for application usage and known issues.
• Create and maintain support tickets with proper notes and follow-ups.
• Coordinate with BrightUIs technical team when an issue requires investigation.
• Follow defined troubleshooting procedures and escalation processes.
• Maintain professional communication with US customers.
• Record call/support outcomes and prepare shift handover notes.
• Learn the clients application and business workflow.
• Meet response and support SLA requirements.
• Work Schedule: 8-9 hour rotational shift aligned with US Eastern Time.
• Candidates must be comfortable working evening/night shifts.
• Exact shift timing and weekly offs will be communicated based on customer support coverage requirements.
• This position is being recruited for an upcoming US customer-support operation.
• Final shift allocation and joining date will be confirmed during the recruitment process.

Requirements

• Good spoken and written English
• Professional telephone communication
• Basic computer and web/mobile application knowledge
• Ability to understand software workflows
• Patience in handling customer issues
• Accurate documentation
• Willingness to work US-aligned/night shifts

Preferred qualifications

• Previous customer support experience
• Technical support experience
• Helpdesk experience
• BPO experience
• SaaS or software-support experience
• Familiarity with ticketing systems
• Knowledge of French or another international language

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.