Customer and Consumer Services Representative

Here at Griffin’s snacks, we’re part of the Intersnack Group, a global snack food leader operating in over 30 countries. However, whilst internationally owned, we manufacture locally and proudly produce some of New Zealand’s favourite snack brands - including Snackachangi, ETA, Proper Crisps, Griffin’s, Huntley & Palmers, Mexicano and Nice & Natural.

We’re looking for a customer-focused and solutions-driven Customer & Consumer Services Representative.  Based at our Wiri manufacturing site in South Auckland, this role sits within our Customer Services team and reports to the Customer Services Manager.

As a key point of contact, this role plays a crucial role in managing customer and consumer interactions, processing transactions, resolving queries, and supporting the end-to-end order process.

 In this role, you will deliver “best in class” service to both internal and external customers, ensuring every interaction is managed with professionalism, efficiency, and care. You will be quick to learn new processes and confident in thinking outside the box to solve problems.

What you will be responsible for:

• Processing and Managing customer and consumer enquiries, complaints, and responses through to resolution
• Collaborating closely with internal teams to resolve delivery and product queries and complaints.
• Processing customer orders, monitor DIFOT performance, and resolve order issues.
• Processing credits, claims, pricing adjustments, and invoicing queries through to resolution
• Providing support to the Territory Managers as and when required by processing orders, order adjustments, credits, and pick-ups.
• Preparing monthly and ad hoc reports and support general customer service administration in collaboration with Customer Service Manager.

What will you bring to the role?

• Minimum of 2 years in a customer service role or similar ideally in Food Manufacturing/ Manufacturing environment.
• Proven experience in processing large volume of orders, credits, consumer & customer complaints.
• Experience working in SAP or similar large financial systems
• Confident using Microsoft Outlook and Word, with intermediate Excel skills
• Strong communication and problem-solving skills
• High attention to detail and ability to manage multiple priorities.
• A proactive, solutions-focused mindset
• Ability to build strong relationships with internal and external stakeholders.

**What can you expect in return?**In addition to having plenty of snacks on hand in the workplace, you can expect to be part of a supportive working environment where you'll feel engaged and valued, career growth opportunities, commitment to our community partnerships!