Customer and IT Support Advisor

Customer & IT Support Advisor

Full Time | Office Based (Solihull) | Must be able to drive

Are you confident with customers, great at building relationships and comfortable with technology? We’re recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector. This is a great opportunity for someone with strong customer management skills who wants to move in to IT.

This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy , as well as someone already working in IT support who particularly enjoys the customer-facing side.

What you’ll be doing

• Building strong, long-term relationships with customers
• Providing friendly, confident software and hardware support
• Troubleshooting issues and taking ownership through to resolution
• Explaining technical solutions clearly to non-technical customers
• Delivering product support and training
• Coordinating hardware installations with engineers
• Working closely with internal customer service, development and commercial teams
• Occasionally visiting customers across the UK and Ireland

What we’re looking for

Customer engagement and relationship-building skills are a must. You’ll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.

You’ll also have:

• Previous customer service, account support or IT support experience
• A confident and professional telephone manner
• Strong communication and problem-solving skills
• Good general IT knowledge, including Windows 10/11 and Microsoft Excel
• A proactive attitude and the confidence to use your own initiative
• The ability to stay organised and prioritise during busy periods
• A genuine interest in technology and learning new systems

If you’re great with people, enjoy building customer relationships and love solving problems, we’d like to hear from you. Apply today.