Customer & Network Coordinator

Mō mātou | About Us

At The Lines Company (TLC), we’ve been powering the King Country for nearly 100 years. As a community-owned business, we’re all about people — our customers, our team, and our region.

Whether it’s supporting local homes, farms, or schools, we work around the clock to keep the lights on and the region running. We offer job stability, competitive pay, and a workplace that values balance, development, and community.

This is a fantastic opportunity for either:

• an experienced administrator, or
• a school leaver / early-career candidate with the right attitude who’s keen to learn and grow in the electricity industry.

If you’re organised, enjoy helping people, and take pride in doing things right — we can teach you the rest.

Mō te tūranga | About the Role

This role plays a critical part in ensuring customer enquiries, fault response, invoicing, and administrative processes are completed accurately, efficiently, and on time.

You’ll work closely with field staff, the Control Room, Finance, retailers, and customers to ensure TLC meets its service, safety, and compliance obligations.

You’ll also participate in the after-hours dispatch roster (once trained), helping ensure faults are managed safely, professionally, and with clear communication.

If you thrive in a fast-paced environment, enjoy juggling a variety of tasks, and take pride in accuracy and customer experience, this could be the role for you.

• Nā tāu rourou | What you’ll bring

  We’re looking for someone who:
  ✅ has experience in customer service or administration or is eager to start their career in this space
  ✅ has a positive, reliable, and can-do attitude
  ✅ displays strong interpersonal and relationship skills
  ✅ has great attention to detail and documentation skills
  ✅ remains calm under pressure
  ✅ communicates confidently with a wide range of people
  ✅ can multitask and prioritise work to meet deadlines

  Bonus if you have:

• Experience or interest in the utilities or energy sector

• Experience using CRM systems and Microsoft applications (Word, Excel, Outlook)

• No electricity industry experience required — full training will be provided.

  He aha tā mātou | What we offer

  We’re here to support your next steps in your career by providing a supportive working and learning environment.

  We offer:

  • Competitive salary and strong employee benefits
  • Wellbeing incentives to support your physical and mental health
  • Medical and life insurance
  • Extra leave days to help you recharge
  • Flexible working options, plus a friendly, future-focused team culture

  If you’re looking for a role where you’ll learn by doing and make a meaningful contribution—this could be your next big move.

  Me pēhea te tono | How to apply

  📅 Applications close 9 October 2026, but we’re reviewing as we go and may close early if we find the right person—so don’t wait!

  Please note:
  Applicants must be a New Zealand Citizen, Resident, or hold a valid NZ Work Visa. As part of our recruitment process, we conduct Ministry of Justice background checks and pre-employment medical and drug/alcohol screening.

  ⚡💻 Ready to take the next step in your career and support critical systems in your community? Apply now and grow with us. 🛡️🖥️