Customer and Process Quality Consultant (Fixed-Term Contract)

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

Key responsibilities 

Process quality;  

• Scrap and FTP KPI owner – follow-up and actions

• Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant

• Implement CAPA for internal quality issues

• Work on continuous improvements by collecting and analyzing quality data

• Statistical analysis

• Responsible for ensuring PFMEA is up to date with support from Manufacturing team

• Responsible to lead MSA and Capability topics

• Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility

  

Customer quality;  

• Assure customer specific requirements are satisfied in the Business Management System

• Understand and ensure compliance with customer needs and requirements to develop effective quality control processes

• Leader of Customer Claim

• Customer Incident KPI owner - follow-up and actions.

• Customer PPM KPI owner - follow-up and actions.

• 8D answering time to customer KPI owner - follow-up and actions.

• Support Change Management with changes/deviations

• Ensure that customer portals are updated accordingly and in a timely manner

• Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan

  

Education & Experience

• Degree in Engineering

• 5 or more years of experience as Plant Quality and/or Customer Quality fields

• Hands-on experience with statistical analysis

• In-depth understanding of technical documentation

• Great attention to detail and problem-solving abilities

• Good analytical skills

• Excellent numerical skills and understanding of data analysis/statistical methods

• Additional certification in Quality Assurance (is a plus)

• Minitab user (is a plus)

• Outstanding communication skills

• Fluent in English and Turkish (minimum B2)

• Knowledge in FMEA, MSA, SPC, APQP and PPAP

-Internal Use Only: Salary

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