Customer and Product Support Expert

Who you are

• Full written and spoken fluency in German and English
• You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products
• You thrive on supporting others and communicating clearly comes naturally to you, whether it’s via email, phone, or video
• Staying organized in fast-paced situations is second nature to you
• You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term

What the job involves

• Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care
• Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions
• Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes
• Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes
• Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management - no two days are alike
• Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services

The application process

• Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible

Benefits

• Remote First
• Flexibility
• Work equipment of your choice
• Performance-related company-wide bonus
• Employee stock ownership plan
• Meet the team for one week twice a year in varying locations in Europe