Customer & Project Coordinator

Customer & Project Coordinator

Backyard Designs NWA – Northwest Arkansas

Backyard Designs NWA is growing, and we're looking for a highly organized, personable, and dependable Customer & Project Coordinator to join our team.

This position will be the central point of communication for our customers and office and will play an important role in keeping projects organized from the time they are sold through completion.

Construction experience is NOT required. We're more interested in finding someone who is great with people, extremely organized, comfortable on the phone, and able to take ownership of their responsibilities.

What You'll Do

• Answer incoming calls and provide a great first impression for our customers
• Help qualify new customer inquiries and gather basic project information
• Schedule sales appointments and maintain calendars
• Communicate with existing customers regarding schedules and project updates
• Keep customer and project information organized and up to date
• Maintain our CRM and help ensure customer follow-ups are completed
• Coordinate information between customers, sales, operations, and field crews
• Assist with project scheduling and pre-construction coordination
• Help track customer selections, permits, paperwork, and other project requirements
• Assist with routine material and vendor coordination
• Follow up on deposits, progress payments, and outstanding balances
• Help identify items that need attention before they become problems

Who We're Looking For

You may be a great fit if you:

• Are extremely organized and detail-oriented
• Enjoy talking with customers and helping solve problems
• Are confident and professional on the phone
• Can manage multiple priorities without becoming overwhelmed
• Take initiative instead of waiting to be told what to do
• Follow through and make sure things get completed
• Are comfortable having conversations about scheduling and payments
• Learn new software and processes quickly
• Enjoy being part of a growing small business where your work makes a difference

Experience in customer service, office coordination, scheduling, dispatching, property management, construction, home services, medical/dental offices, insurance, or similar environments would be helpful.

Construction experience is a plus, but not required. We can teach the construction side to the right person.

About Us

Backyard Designs NWA is an established and growing outdoor living contractor serving Northwest Arkansas. We build decks, sunrooms, patio covers, pergolas, screen rooms, outdoor living spaces, and other residential projects.

We pride ourselves on providing a great customer experience from the first phone call through completion of the project.

Position Details

Full-Time | Monday–Friday

Compensation: Based on experience

We're looking for someone who wants more than just an administrative job. We want someone who can become an important part of our team, take ownership of the customer experience, and grow with the company.

If you're the type of person who enjoys keeping things organized, communicating with people, solving problems, and making sure things don't fall through the cracks, we'd love to hear from you.

Please apply with your resume and a short note telling us why you think you'd be a great fit for Backyard Designs NWA.

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person