Customer & Sales Representative

Job summary

We are looking for a smart, customer-focused and sales-driven NYSC Corps Member to join our team as a Customer & Sales Representative. The candidate will be responsible for attending to customer enquiries, converting inquiries into sales, following up with prospective customers, maintaining accurate customer & sales records, and support operations

Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Internship & Graduate - 8 to 5 Applicant Location: Ibadan & Oyo State, Nigeria

Job descriptions & requirements

Responsibilities:

• Respond promptly and professionally to customer enquiries across WhatsApp, Instagram and other communication channels.

• Understand customers' needs and recommend suitable products.

  Convert enquiries and leads into sales.

• Follow up with prospective customers and previous leads to improve conversion.

• Confirm customer orders and payments.

  Maintain accurate customer, order and sales records.

• Properly label and organize customer contacts and conversations.

• Provide customers with accurate product, pricing and delivery information.

• Coordinate order packaging and dispatch.

  Follow up on deliveries and keep customers informed about their orders.

• Handle customer complaints professionally and escalate issues where necessary.

• Follow up after purchases to obtain feedback and reviews.

  Re-engage existing customers to encourage repeat purchases.

• Support basic inventory updates and report low or out-of-stock products.

  Submit required daily sales and customer service reports.

Requirements:

• A minimum of 1 year of experience
• A minimum of a degree in a related field