Customer and Service Administrative Assistant

About the Role

At the Australian Marine Complex Common User Facility (AMC CUF), Ventia manages one of Australia's premier industrial and maritime facilities, supporting a diverse range of customers across the marine, defence, resources, and heavy industry sectors.

We are currently seeking a motivated and customer-focused Customer Service & Administrative Assistant to join our team in Henderson, WA on a 12-Month Fixed Term engagement.

As a key member of the team, you will be the first point of contact for customers, stakeholders, and visitors, playing an important role in ensuring a seamless customer experience while supporting business operations, reporting, office management, and customer engagement activities.

Key Responsibilities

• Maintain and update CRM systems, customer records, enquiries, agreements, and databases.
• Support customer onboarding and provide exceptional service to both new and existing customers.
• Coordinate additional site services, liaising with subcontractors to ensure timely delivery.
• Assist with site tours, stakeholder visits, bookings, approvals, and on-site support.
• Develop presentations, customer communications, and supporting marketing materials.
• Prepare and contribute to monthly, quarterly, and annual reports, surveys, and business analytics.
• Manage reception duties, visitor engagement, incoming calls, and courier coordination.
• Provide general administrative and office support while building strong relationships with customers, stakeholders, and internal teams.

About You

You are a highly organised professional with excellent customer service skills and a positive, can-do attitude. You thrive in a fast-paced environment, enjoy working with a diverse range of stakeholders, and take pride in delivering high-quality administrative support.

Skills & Experience

• Previous experience in customer service, administration, reception, or office support roles
• Experience using CRM or ERP systems
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, SharePoint, and Copilot
• Ability to build positive relationships with internal and external stakeholders

About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

How to apply
Click the Apply Now button to start the journey to find your further with Ventia.

Position Reference Number: 168329