Customer and Supplier Relations Coordinator

The CSRC coordinates, controls, analyzes, monitors and expedites the order fulfillment process for the customers and the payment process for third party contractors.

Responsibilities:

• Monitors the status of cement withdrawal and cement delivery and gives updates to customers on the status of their orders
• Conducts proof of delivery (POD) verification/authentication to ensure that products are received by their rightful consignees
• Reviews the performance of third-party contractors/suppliers, verifies and authenticates the completeness of their billing documents, and ensures that they get paid on time
• Ensures that the needs of the customers and Logistics third-party contractors in relation to the order fulfillment process are properly taken care of
• Attends to customer complaints and queries and the delivery resolution and delivery receipt (DR) replacement
• Creates and monitors the inventory, freight cost upload, shipment cost; clerical, filing, and scanning works

Requirements:

• Must be a college graduate, preferably with a degree in Engineering or any Business-related course
• Preferably with a minimum of two (2) years experience in customer service or after-sales service
• Exposure to transportation and port/cargo handling, customer and personal service, safety and security, information gathering, sales and marketing, and administration and management
• Knowledge of Integrated Management Systems (IMS) and SAP applications is a plus
• Preferably with driver’s license (non-professional)