Customer & Support Operations Executive (6-months)

About Us

Established in 1982, ERA Realty has grown to become one of Singapore's largest real estate agencies with a network of more than 8,700 trusted advisers, providing brokerage services for primary and secondary home sales and rentals of residential, commercial and industrial properties. Through ERA Realty’s Capital Markets & Investment Sales business unit, we deliver corporate real estate services for sizeable assets to high-net-worth individuals, family offices, developers, institutional investors and real estate investment trusts.

As an industry pioneer, ERA Realty has led technological innovation for over 40 years, equipping our advisers with cutting-edge proptech solutions such as SALES+, AI-powered property reports, real-time newsfeeds and proprietary super apps to enhance productivity and elevate client service.

Job Summary

We are looking for a responsible and service-oriented Customer & Operations Support Executive to support our day-to-day customer enquiries and operational activities. The role involves handling incoming communications, coordinating follow-ups, maintaining operational records and providing general administrative support to ensure smooth daily operations.

Responsibilities

• Attend to incoming mainline calls and emails from customers, Real Estate Salespersons (RES) and other external parties, and direct enquiries to the appropriate departments where required.
• Exercise appropriate care when handling suspicious or unsolicited calls and escalate such matters in accordance with internal procedures.
• Maintain accurate daily records and reports on incoming emails, outgoing responses and forwarded enquiries.
• Track daily call activities, including incoming and outgoing calls, call transfers and calls handled.
• Monitor missed calls and ensure that necessary follow-ups are carried out promptly.
• Monitor and maintain daily operational and service-related KPI records.
• Retrieve owner property listings from ST Classifieds and update listings in the company's CMS Dashboard.
• Assist with the preparation and posting of company correspondence and letters when required.
• Provide administrative and operational support for company events and other ad-hoc activities when required.
• Perform other administrative and operational duties as assigned.

Job Requirements

Requirements

• Good verbal and written communication skills.
• Service-oriented with good interpersonal skills.
• Responsible, organised and attentive to detail.
• Comfortable handling telephone and email enquiries.
• Able to work independently and manage routine administrative tasks.
• Proficient in Microsoft Office applications.
• Entry-level candidates are welcome to apply.