Customer Application Specialist (CAS) - Pathology

For our client, we are seeking a Customer Application Specialist (CAS) - Pathology to join the team of a leader in the Pharmaceuticals & Biotech space.

This remote role will serve as a trusted scientific partner for pathology customers, helping guide application decisions and support successful adoption of specialized laboratory solutions. The position blends pre-sales consultation, hands-on technical support, and cross-functional collaboration to improve customer outcomes across pathology and genomics workflows. You will work closely with sales counterparts, internal technical teams, and end users to troubleshoot issues, strengthen relationships, and translate complex science into practical guidance.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $137,850 – $229,750 annually

Responsibilities

• Provide pre-sales scientific consultation to guide customers toward solutions
• Support customer meetings as the technical expert
• Co-travel with Sales Account Managers for new business development
• Assist with post-sales installations and on-site training
• Optimize customer assays in pathology and genomics
• Deliver troubleshooting support in collaboration with internal teams
• Act as the customer voice for product and application feedback

Qualifications

• Bachelor's or Master's degree in Life Sciences or a related field
• 1-2 years of experience supporting pathology and genomics in clinical or laboratory settings
• Strong technical knowledge in IHC, Special Stains, H&E, and Molecular ISH/FISH
• Ability to explain complex scientific ideas to diverse audiences
• Bilingual in English and Spanish preferred; Spanish proficiency highly valued

Benefits

• Remote work arrangement with flexible hours
• Sales incentive eligibility
• Company car option or vehicle reimbursement
• Opportunity for personal development through customer interaction
• Job security with no end date specified

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.