Customer Application Support Engineer

We are looking for a Customer Application Support Engineer with 3–5 years of hands‑on experience in Embedded Linux , driver development , and industrial embedded applications. The ideal candidate has practical debugging skills, strong Linux fundamentals, experience with Yocto/Buildroot, and the ability to work directly with customers to resolve technical issues and accelerate product development..

• Customer Support & Issue Resolution

• Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.

• Debug real-time issues across hardware, kernel, and applications.

• Support customers through bring‑up, validation, and production phases.

• Linux Build Systems & BSP Development

• Work with Yocto, Buildroot, or similar Linux build frameworks.

• Customize BSP layers, tune root filesystems, and optimize system boot times.

• Integrate middleware, libraries, and system components for industrial applications.

• Driver Development & HAL Integration

• Develop, modify, and integrate Linux device drivers for peripherals such as:

• GPIO, I2C, SPI, UART

• display drivers for HMI

• industrial I/O modules

• Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.

• Industrial Protocols & Connectivity

• Support implementation of industrial communication protocols such as:

• Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPC‑UA

• Assist customers with protocol stack integration and performance optimization.

• HMI & UI System Integration

• Work with GUI frameworks such as Qt, GTK, or similar.

• Enable display drivers, touch interfaces, and input subsystems.

• Support rendering, performance tuning, and hardware-accelerated graphics.

• Security & System Hardening

• Support secure boot, trusted execution environments, and firmware authenticity.

• Implement Linux security features:

• SSecure Key storage

• Vulnerability assessment & compliance

• Enable secure communication protocols (TLS, SSH, IPsec).

• Documentation & Training

• Create application notes, reproducible test cases, and technical guides.

• Conduct customer trainings and hands‑on workshops.

• Provide technical feedback to product and development teams.

Education

• Bachelor’s or Master’s degree in

• Electronics & Communication (ECE)

• Computer Science Engineering (CSE)

• Electrical Engineering (EE/EEE)

Soft Skills

• Strong problem-solving ability and structured debugging approach.
• Excellent customer communication and presentation skills.
• Ability to manage multiple customer issues simultaneously.
• Collaborative mindset with cross‑functional hardware, software, and QA teams.
• High ownership and willingness to support field escalations.

Preferred (Nice To Have)

• Experience with real-time Linux (PREEMPT‑RT).
• Exposure to ARM Cortex‑A/Cortex‑M based SoCs.
• Understanding of containerization (Docker) on embedded devices.
• Experience with CI/CD tools for embedded workflows.
• Familiarity with cybersecurity standards for industrial systems (IEC 62443).

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