Customer Appointment Specialist

Role Overview:
We're aiming to hire a motivated and professional Appointment Setter to handle warm leads for our construction services clients in the United States. This is a fast-paced role where you'll connect with interested prospects, qualify their needs, and set appointments with our sales specialists. The right candidate thrives in a phone-based environment, has excellent communication skills, and can work well during Pacific Time business hours.

Key Responsibilities:

• Answer incoming leads from Facebook campaigns within 2.5 minutes of submission
• Make outbound follow-up calls to warm prospects
• Qualify leads based on provided criteria
• Set appointments with sales specialists
• Follow proven scripts and calling processes
• Keep accurate records in the CRM system
• Cover overflow cold calling during slower periods
• Give excellent customer service to every prospect
• Hit daily and weekly appointment setting targets
• Join team meetings and training sessions

Mandatory Requirements:

• Excellent English communication skills – MUST (clear accent, professional tone)
• Previous experience in appointment setting, telemarketing, or phone sales
• Strong phone presence and confidence
• Able to follow scripts while sounding natural
• Self-motivated and target-driven
• Reliable internet connection and quiet work environment
• Comfortable working independently from home

Preferred Skills:

• Experience with CRM systems or lead management tools
• Background in construction, home services, or B2C sales
• Familiarity with the US market and culture
• Experience handling warm inbound leads
• Proven track record of hitting appointment targets

Why Join Us?

• Work with hot, qualified leads from Facebook campaigns
• Performance bonuses on top of base salary
• Consistent hours with a US-based company
• Comprehensive training provided
• Supportive team environment
• Long-term growth opportunity

If you're a confident communicator who loves connecting with people and setting appointments, apply now and help us grow our construction services business!