Customer Appointment Specialist

Role Overview:
We'd be glad to take on a motivated and professional Appointment Setter to work warm leads for our construction services clients in the United States. This is a fast-paced role where you'll get in front of interested prospects, weigh their needs, and set appointments with our sales specialists. The right person performs best in a phone-based setting, brings excellent communication skills, and can operate effectively through Pacific Time business hours.

Key Responsibilities:

• Field incoming leads from Facebook campaigns within 2.5 minutes of submission
• Dial out on follow-up calls to warm prospects
• Qualify leads against supplied criteria
• Set appointments with sales specialists
• Work from proven scripts and calling processes
• Hold accurate records in the CRM system
• Absorb overflow cold calling through slower periods
• Give excellent customer service to every prospect
• Hit daily and weekly appointment setting targets
• Sit in on team meetings and training sessions

Mandatory Requirements:

• Excellent English communication skills – MUST (clear accent, professional tone)
• Prior history in appointment setting, telemarketing, or phone sales
• Strong phone presence and confidence
• Capacity to work from scripts while still sounding natural
• Self-motivated and target-driven
• Stable internet connection and quiet work setting
• At ease operating under your own direction from home

Preferred Skills:

• Practical history with CRM systems or lead management tools
• Footing in construction, home services, or B2C sales
• Familiarity with the US market and culture
• History of working warm inbound leads
• Proven history of hitting appointment targets

Why Join Us?

• Work with hot, qualified leads from Facebook campaigns
• Performance bonuses on top of base salary
• Steady hours with a US-based company
• Comprehensive training provided
• Supportive team setting
• Long-term growth opportunity

If you're a confident communicator who loves connecting with people and setting appointments, apply now and help us grow our construction services business!