Customer Assistance Coordinator

• Permanent Employment
• $67,000-$70,000 + super + 8% variable compensation
• Hybrid work arrangement after training period
• $3,000 sign-on bonus for eligible new employees

About the company
Karlka Recruiting Group has partnered with a non-government organisation seeking a Customer Assistance Coordinator for a Permanent Employment opportunity based in Kilsyth VIC.

This opportunity offers a collaborative customer service environment with hybrid working arrangements available following the training period.
 
About the Position The Customer Assistance Coordinator is responsible for managing customer accounts throughout the order lifecycle, ensuring customer orders are processed accurately and delivered on time. The role acts as a key point of contact for customer enquiries, order management and issue resolution.

Duties

• Manage assigned customer accounts through the full order lifecycle
• Process customer orders and ensure delivery to agreed deadlines
• Provide accurate documentation and ongoing customer communication
• Investigate and resolve customer enquiries and escalations
• Maintain accurate records within Salesforce systems
• Support export and shipping compliance documentation requirements
• Liaise with warehouse and dispatch teams to support order fulfilment
• Process customer claims and rebate requests
• Participate in process improvement initiatives and departmental goals

Requirements/Skills

• Customer service experience in a dynamic customer service environment
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Ability to manage customer enquiries and escalations
• Experience maintaining records in business systems
• Must be available to work a rotating roster of 8:00am-4:00pm and 10:00am-6:00pm shifts
• Australian Citizen or Permanent Resident
• Ability to complete a pre-employment medical assessment
• Ability to provide two professional reference checks

Benefits working with this Client

• $3,000 sign-on bonus for eligible new employees
• Hybrid work arrangement after training period
• $67,000-$70,000 + super + 8% variable compensation

Benefits working with Karlka Recruiting Group

• Weekly pay
• Ongoing support: Pre, during and post placement
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities

How to Apply
Apply now to be considered for submission to our client by 00/00/2026
Consultant:  JulieEmail for questions only: [email protected]
*Please apply through this portal. Any applications through email may be missed. Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.