Customer Assistance Specialist (Virtual Interview)

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Qualified applicants will be contacted for the next steps of the recruitment process.

Pay: Php25,000.00 - Php30,000.00 per month

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your highest educational attainment?
• What is your expected monthly salary?
• Are you willing to start ASAP?

Experience:

• BPO: 1 year (Required)

Work Location: In person