Customer Associate - Inbound Calls (Off Roll - Call Centre)

Job highlights

• Experience in inbound call handling with knowledge of CRM systems
• Handle customer calls, resolve queries and complaints, maintain records, coordinate with teams, and achieve service targets

Role & responsibilities

• Handle incoming customer calls and respond to queries promptly and professionally.
• Understand customer requirements and provide appropriate information or solutions.
• Resolve customer complaints and issues effectively, or escalate them to the concerned department when required.
• Maintain accurate records of customer interactions, enquiries, and complaints.
• Follow up with customers whenever required to ensure proper resolution.
• Provide information about company products, services, offers, policies, and processes.
• Coordinate with internal teams to resolve customer-related issues.
• Achieve assigned customer service and performance targets.
• Maintain a high level of customer satisfaction and professionalism.
• Follow company policies, call-handling procedures, and quality standards.
• Excellent verbal communication skills.
• Good listening and problem-solving abilities.
• Customer-oriented approach with a polite and positive attitude.
• Basic computer knowledge and familiarity with MS Office/CRM systems.
• Ability to handle multiple customer queries efficiently.
• Good Hindi and English communication skills; knowledge of [regional language] will be an advantage.
• Ability to work under pressure and meet targets.