Customer Associate - Sales Support

Qualifications :

• Minimum D3/S1 in Business Administration, Management, Communication, Industrial Engineering, or related fields.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, Sales Administration, Customer Support, or Operations Administration is a plus.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational skills.
• Able to use Google Sheets and Microsoft Office (especially Excel).
• Able to prioritize tasks and manage multiple follow-ups.
• Comfortable working with cross-functional teams in a fast-paced environment.
• Basic written English is preferred.
• Willing to work full-time on-site in Cikarang.

Job Descriptions :

• Handle customer inquiries via WhatsApp, website, social media, and other inbound channels.
• Understand customer requirements and recommend suitable solutions.
• Prepare and organize customer order information before handing it over to the internal team.
• Follow up on customer inquiries and ensure timely updates throughout the order process.
• Coordinate with Sales, Production, PPIC, Finance, Warehouse, and other departments to ensure smooth order fulfillment.
• Update customer and order data accurately in the company's system.
• Support order administration, including quotations, sales orders, artwork approval, and delivery coordination.
• Assist in resolving customer issues and complaints according to company procedures.
• Ensure all customer information and documents are complete, accurate, and confidential.