Customer Care/ Admin

The Customer Care/ Admin is responsible for handling customer inquiries, coordinating service requests, and supporting daily administrative operations. This role ensures timely resolution of concerns, accurate documentation, and smooth communication between customers and internal teams.

QUALIFICATIONS:

• Candidate must be at least college graduate.
• Has a customer service process knowledge.
• Has an administrative and documentation skills.
• Knowledge in using relevant systems such as CRM tools, email platforms, spreadsheets(e.g., Excel), and internal tracking system.
• Ability to collect, encode, analyze, and present data accurately for monitoring and decision-making.

RESPONSIBILITIES:

• Customer Service Management
• Administrative Support
• Communication & Coordination
• Documentation & Reporting
• Process Improvement
• Compliance & Quality Assurance