Customer Care Admin

Job Summary:
Responsible for providing excellent customer service by handling customer inquiries, concerns, complaints, and after-sales support. The role ensures timely resolution of customer concerns and maintains positive customer relationships.

Key Responsibilities:

• Handle customer inquiries through phone calls, emails, chat, and other communication channels.
• Assist customers with vehicle-related inquiries, service schedules, maintenance, parts, and repair concerns.
• Receive, document, and monitor customer complaints and service requests.
• Coordinate with Service, Parts, Sales, and other departments to resolve customer concerns.
• Provide timely updates and follow up on pending customer requests and concerns.
• Maintain accurate customer records, service information, and communication history.
• Conduct customer follow-ups and satisfaction checks after vehicle service or transactions.
• Escalate complex or unresolved concerns to the appropriate supervisor or department.
• Assist in gathering customer feedback and identifying areas for service improvement.
• Ensure professional and courteous communication with customers at all times.
• Prepare reports related to customer concerns, inquiries, complaints, and satisfaction.
• Perform other customer service-related tasks as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Automotive Technology, or a related field is preferred.
• With experience in customer service, customer care.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving skills.
• Organized and detail-oriented.
• Able to handle complaints and difficult customers professionally.
• Proficient in Microsoft Office and basic computer applications.
• Willing to work on-site and coordinate with different departments.
• Automotive industry experience is an advantage.