Customer Care Administrator

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.

Job description

We have an outstanding opportunity for a Customer focused administrive professional to join our Yorkshire West region. The Customer Care Administrator plays a vital role in supporting the Customer Service team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes.

This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns.

As a Keepmoat brand ambassador, Customer Service plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.

Skills, Experience and Qualifications

Essential:

• Previous experience working in a fast-paced admin environment
• Experience working directly with customers
• Excellent interpersonal, communication, and relationship-building skills.
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Proven ability to remain calm, measured and resilient in challenging situations

Desirable:

• Experience in a New Homes environment

Why work for us?

• Competitive rates of pay
• Smart Holidays
• Company Pension Scheme
• Cycle to Work Scheme
• 5% discount on a Keepmoat home
• Exclusive offers and discounts
• Life Assurance and Health Assessments
• Employee Assistance Programme
• Volunteering Day and Payroll Giving
• Development opportunities to progress your career

Our values

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

• Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
• Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
• Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
• Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [email protected]

Reference: KMH/YW/2530

Hours: 37.5, Mon-Fri

Location: Leeds, LS11 8PG

Employer: Keepmoat Homes - Yorkshire West

Job type: Full Time, Permanent

Closing date: 09/10/2026