Customer Care Advisor - Aftersales PC

We are looking for a Customer Care Advisor to join BYD, responsible for Moldova, Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia, Kosovo, Albania, Greece, and Cyprus. The successful candidate’s primary goal is to resolve all customer queries and ensure customers are satisfied with the company’s service or products. The perfect candidate will have an aptitude for following policies, have a confident communication manner, and perform all tasks with customer satisfaction in mind.

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

• Responding to customer complaints via BYD portal, emails and calls;
• Escalating problems to the technical team or other members of the product team;
• Updating customer information in the company database;
• Providing information about new and existing products and services;
• Making sales and processing payments when necessary;
• Performing administrative tasks as assigned by the Supervisor.

Required skills, qualifications and experience:

• Bachelor's degree or higher.
• Very good written and verbal communication skills in the English and Turkish language.
• Strong cross culture communication skills and cross-function coordination ability.
• Ability to work under pressure and to strict deadlines in a dynamic environment.
• NEV Technical background is preferable.

We offer:

• Performance and experience based competitive remuneration;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏