Customer Care Advisor / Officer

Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Why Join us:

• Positive and encouraging work environment
• Competitive salary
• Comprehensive benefits
• Career development opportunities

Your Role:

• Provide high-quality personal customer services and maintain a positive experience with premium customers in a professional manner by multi-channel services such as phone, live chat and email
• Understand the needs of customers and provide tailored recommendations and services, including but not limit to travel planning, hotel & car arrangement, dining & entertainment reservations or other lifestyle enquiries from customers
• Deliver comprehensive, one-stop solutions to strengthen customer engagement
• Stay informed about the lifestyles news and trends to ensure customer receive the best-in-class experiences
• Other ad-hoc projects as assigned

Ideal Candidate Profile:

• Proven experience in customer service or call center environment, luxury brands or hospitality industry is an advantage
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong problem-solving skills and a proactive attitude
• Firsthand city knowledge of local events and ability to spot trends nationwide
• Experience working directly with international contacts for the fulfillment of reservations
• Passion for travel, lifestyles experiences, and providing exceptional service
• Strong communication and customer service skills
• Good command in spoken and written English, Cantonese and Mandarin
• Available to work on shifts including weekends and public holidays
• Fresh Graduate is welcome
• Immediate availability is highly preferred

We offer:

• Structured training programme
• Comprehensive on-the-job and continuous training
• Rotating shift pattern with 5-day work per week (from Monday to Sunday, including public holidays), between the hours of 7:30am and midnight
• Night shift allowance, overtime pay
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Career with a clear progression path

Interested candidates are invited to apply online with resume. We apologize that we will only respond to shortlisted candidates.

We provide attractive remuneration package and fringe benefits for the right candidate.

Interested parties please click "Apply Now" to submit your CV with current and expected salary.

We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.

The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.