Customer Care Agent

We are looking for a Customer Care Agent who excels at building strong relationships and delivering effective solutions with a positive and professional attitude.

As a Customer Care Agent for our client, based in Amsterdam in the Netherlands, you will be the first point of contact for customers, ensuring they receive high-quality support and effective solutions. Your responsibilities will include resolving technical issues, providing guidance on tax-related questions, and efficiently handling general customer requests with professionalism and attention to details.

If you thrive in an environment where your contributions have a direct impact and you enjoy solving complex customer queries, this role is for you.

Your responsibilities

• Handle a high volume of incoming calls, emails, and chat requests in line with company standards.
• Provide support and appropriate solutions to customers regarding technical issues, tax regulations, privacy policies, and system functionality.
• Accurately log customer interactions.
• Maintain and update the company database.
• Demonstrate strong customer focus by consistently going the extra mile.
• Enhance customer communication by adding value and proactively identifying opportunities or leads.

Your profile

• A similar customer service or support role experience would be an asset but is not mandatory.
• Strong technical affinity: able to analyse technical issues and explain them clearly.
• Ability to resolve customer queries according to established standards and procedures.
• Excellent communication and interpersonal skills in Dutch and English
• Good command of French is a plus
• Organised, service-oriented, and detail-focused.

Your qualities

We are looking for someone who identifies with the following core values: enthusiastic, customer-focused, innovative, and sustainable. You are well organised, communicative, and able to prioritise effectively. You can quickly understand customer issues and provide empathetic and clear support. You naturally take ownership, work accurately, and remain calm in stressful situations.

About our client

Our client is a leading European telematics and IoT platform. Their mission is to turn mobility data into actionable insights that enable organisations to achieve more with fewer resources.

The organisation operates across Europe with several hundred employees working from multiple international offices.

Additional information

• Start date: As soon as possible
• Contract: Full-time
• Location: Amsterdam
• Work model: Fully office-based (daily on-site presence required)

Equal opportunities

Our client is committed to fostering an inclusive environment for all employees. This commitment extends to ensuring recruitment practices and processes are as inclusive as possible. Candidates from all backgrounds are encouraged to apply and contribute to a diverse and equitable workplace.