Customer Care Agent

• Manage large amounts of incoming phone calls
• Must be available to work day shift only
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications:

• Preferably with relevant experience in customer service.
• Minimum of 6 months customer service experience required
• With good oral and verbal communication skills.
• Must be fluent in both Filipino and English
• Bachelor's degree required