Customer Care Agent

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers.

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for purposes such as sales, membership renewals, and appointment scheduling.
• Handle customer inquiries via multiple channels, including incoming calls, emails, and live chat, ensuring they are answered or routed to the appropriate support channels.
• Process customer applications and requests efficiently and accurately.
• Provide clear and accurate advice to customers by explaining procedures and offering relevant information.
• Managed customer feedback and complaints professionally, adhering to company guidelines and maintaining excellent call etiquette.
• Address and resolve customer escalations by tracking, escalating, and ensuring timely resolutions when required.
• Maintain accurate and thorough records of all interactions and transactions.
• Demonstrate strong attention to detail and a meticulous approach to tasks.
• Perform additional ad-hoc duties as assigned by the management team.

Job Requirements:

• Degree / Diploma holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.
• Inbound, Outbound, and Live Chat agents are welcome to apply.
• Previous experience in any call center with at least  1 year experience
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.