Customer Care Agent

Tasks and Responsibilities:
Provide support and assistance for our directly supported customers (prioritised based on timezone)

• Acting as the central point of contact for consulting and supporting end customers, installers, and subsidiaries regarding Fronius online platforms and their underlying functionalities
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Maintaining standard templates for frequently asked inquiries in local language and English
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

• Commercial communication
• Experience in customer communication would be an advantage
• Good technical understanding
• Strong work ethic and team player
• Ability to priorities and work autonomously
• Strong Microsoft Skills (Windows, office, CRM if possible)
• High level written and spoken English
• Other languages would be an advantage