Customer Care & Client Relationship Executive

Company: Luxeliv
Location: Noida (Hybrid – 3 to 4 days a week in office, Sector 63)
Salary: ₹10,000 – ₹15,000 per month (based on experience and skills)
Working Days: 6 days a week (3–4 days in office, rest work from home)
Experience: Prior experience in customer service, client servicing or client handling preferred (internships and part-time work count)
College students may apply

About Us
Luxeliv is a growing brand with its own manufacturing unit in Sector 63, Noida. We're looking for a confident, well-spoken professional to manage our clients and be the link between them and our production team.

Key Responsibilities

• Act as the main point of contact for clients over calls, email and WhatsApp
• Build and maintain strong, long-term client relationships
• Understand client requirements and share them clearly with the production team
• Coordinate with production and merchandising to track order status and timelines
• Share regular order updates with clients and manage their expectations proactively
• Handle client queries, complaints and escalations professionally and resolve them quickly
• Follow up on sample approvals, feedback, changes and delivery schedules
• Maintain client records, order trackers and communication logs
• Identify opportunities for repeat orders and upselling with existing clients

Requirements

• Excellent spoken and written English; Hindi is a plus
• Strong client relationship and account management skills
• Ability to coordinate between clients and the production team and follow up until the job is done
• Professional, polite and confident communication, especially under pressure
• Good working knowledge of MS Excel, email and Google Sheets
• Basic understanding of garment production is preferred
• Organised, self-driven and reliable while working from home
• Must have a laptop and stable internet for work-from-home days
• College students may apply, provided they can manage 3–4 office days a week alongside classes
• Candidates living in or near Noida preferred

What We Offer

• Hybrid work – only 3–4 days a week in office
• Flexible setup that suits college students
• Direct client-facing role with a growing brand
• Growth opportunities into client servicing and account management

How to Apply
Send your CV to [email protected] or WhatsApp +91 99710 13373
Shortlisted candidates will be contacted with interview details.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Work Location: Hybrid remote in Noida, Uttar Pradesh 201301