Customer Care and Sales Admin Assistant

A Customer Care and Sales Admin Assistant analyzes a customer service department’s operation and provides recommendations on ways to improve productivity and customer satisfaction levels.

Duties & Responsibilities

• Analyze customer issues to develop tools and processes to increase customer satisfaction.
• Answering all customer inquiries and addressing orders
• Giving information and assistance to solve customer concerns
• Ensuring proper and timely deployment of the assigned Field Service Engineer (FSE) to attend to the on-site client concern.
• Ensuring and confirming that cases are properly updated and documented regularly in the system
• Sending a summary of the troubleshooting report and picture of defective parts to our principal for claiming spare parts and defective consumables
• Providing quick assistance to the customers when an incident occurs and/or seeking assistance from the Field Service Engineer if needed

Preferred Education, Skills & Experience

• Graduate of any Engineering Course / Business / Marketing or any related course.

• With at least 6 months of experience in customer service, case management & project management.

• Proficient in Microsoft Office, such as Word, Excel, Visio & MS Project.

• Fresh graduates are welcome to apply.