Customer Care and Technical Support Representative

Join our dynamic team as a Customer Support Representative!

Provide exceptional technical support to our valued customers across the USA. Troubleshoot internet connectivity issues, explain complex technical information clearly, and resolve customer concerns efficiently. A successful candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Responsibilities (Training will be given):

• Answer customer inquiries via phone, email, and chat
• Troubleshoot internet connectivity issues
• Provide technical support and guidance
• Resolve customer complaints and escalate issues as needed
• Adhere to company policies and procedures

Qualifications:

• Strong customer service orientation
• Excellent verbal and written communication skills
• Basic computer troubleshooting knowledge
• Ability to work in a fast-paced environment
• Availability to work flexible shifts

Please note that this is a full-time, onsite position for the evening/night shift.
Office Location: 48 Commercial Plaza Cavalry Ground, Lahore Cantt

Join us and make a difference in the lives of our customers!

Job Type: Full-time

Pay: Rs55,000.00 - Rs70,000.00 per month

Experience:

• Customer services: 1 year (Preferred)

Work Location: In person