CUSTOMER CARE ASSISTANT

QUALIFICATIONS:

• Graduate of any four-year business or medical-related course
• At least six months of working experience in telemarketing or as a pharmacy assistant
• Proficiency with Customer Relationship Management (CRM) software, SAP, or other relevant tools

RESPONSIBILITIES:

• Promptly handle customer inquiries by phone, email, text, or letter, and provide immediate services in established procedures
• Manage all customer phone calls and provide information on various available products and associate pricing in the same way
• Process sales orders, invoices, purchase orders, credit memos, statement forms, and other sales discounts
• Maintain an awareness of all product details, information, and promotions
• Maintain, update, and keep track of customer transactions and issues
• Conduct a full range of moderate to complex clerical tasks, which include but are not limited to document filing

JOIN OUR TEAM AND ENJOY THESE BENEFITS

• Competitive salary offer

• Monday to Friday work schedule

• Career development opportunities

• Sick Leave and Vacation Leave

• Marital Leave

• Bereavement Leave

• Health Insurance - HMO

• All statutory benefits (SSS, PHIC, HDMF)

• Pro-rated 13th-month pay

• Employee product discounts in:

  • Medical products
  • Hotel Accommodation
  • Travel and Tours services
  • Medical and Laboratories