Customer Care Assistant (Sustainability Operations)

📍 Near Marymount MRT / Bishan MRT
📄 Full-Time Contract (1 Year), Monday - Friday, office hours

We are looking for a detail-oriented and customer-focused Customer Care Assistant to manage customer refund enquiries, process claims, maintain accurate records, and support daily operations. You will work closely with customers, internal teams, and external partners to ensure timely and effective case resolution while contributing to a project that promotes recycling and environmental responsibility.

Key Responsibilities

• Manage customer refund enquiries via email and approved communication channels.
• Process and validate refund claims using transaction records and supporting documents.
• Maintain accurate customer cases and documentation within the CRM system.
• Follow up on pending cases and provide timely updates to customers.
• Coordinate with internal stakeholders and vendors to resolve enquiries efficiently.
• Support reporting, case tracking, and operational improvement initiatives.

Requirements

• Experience in sustainability operations, customer service, administration, contact centre operations, claims, or case management preferred.
• Strong attention to detail and organisational skills.
• Good written and verbal communication skills.
• Proficient in Microsoft Office and comfortable using CRM systems.
• Ability to manage multiple cases in a fast-paced environment.
• Customer-focused with strong problem-solving abilities.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394