Customer Care Associate

• Position: Customer care Associate
• Department: - Customer Care
• Experience:  3-5 Yrs.
• Education: BSc/Bcom with very good communication skills. French speaking will be added advantage.
• Working Days: - 5 days a week

Job Description: -

Competencies:

1. Should be able to understand the customer needs (email/ phone communication).

2. Should be able to maintain good relationship with customer.

3. Should be able to Update and verify the customer requirement in ERP.

4. Communicating internally for depth knowledge of ERP workflow and MRP concept.

5. Co-ordinating, forwarding and escalating required information to relevant individuals and departments.

6. Should possess very good knowledge of Microsoft Office, especially of Excel and Word.

7. Should possess very good Analytical skills and problem-solving skills.

8. Should have very good verbal and written communication skills and should be a people person as he or she will enter in contact with many people, ranging from managers to other colleagues.

Tools: ERP knowledge, CRM knowledge, should have knowledge of MS excel and MS word. Knowledge of MS Power point will be an added advantage.