Customer Care Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

• Callout assigned driver leads to assist and follow-up with the existing driver applications
• Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that the target is consistently met
• Validate driver applications to determine approval or rejection based on documented processes.
• Accurately verify submitted documents, and timely recording of findings
• Adhoc tasks necessary to hit the targets and/or complete the tasks assigned

What We Seek:

• A passionate customer service professional who can assist our incoming partner riders with their application process

What You'll Need:

• Bachelor's Degree in any discipline is preferred
• Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
• Strong communication skills, customer service, and attention to details.
• Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
• Proficient in handling and analyzing data

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice